Frequently Asked Questions
Everything you need to know about Viber Pro Cleaning. Can't find your answer? Just get in touch.
Are your cleaners DBS checked?
Yes, every cleaner is fully DBS checked before joining.
Are you insured?
Yes, we are fully insured.
Do I need to be home?
No, most customers provide a key or door code.
What products do you use?
Eco-friendly, biodegradable products safe for children and pets.
How do I pay?
Residential customers pay by secure card payment via Stripe — you'll receive a payment link by email once we confirm your booking. Commercial customers receive an invoice with 14-day payment terms.
What if I'm not happy?
We'll re-clean for free within 24 hours.
What time slots are available?
We offer Morning (8am–12pm), Afternoon (12pm–4pm) and Evening (4pm–7pm) slots.
How do I get a commercial cleaning quote?
Fill in our commercial enquiry form at viberprocleaning.co.uk/booking — we'll send a tailored quote within 24 hours.
Do you clean carpets?
Yes — contact us via the website for a custom carpet and upholstery quote.
Where we work
North London including Barnet, Enfield, Haringey, Whetstone, Finchley, East Barnet, New Barnet, Cockfosters, Southgate, Palmers Green, Muswell Hill.
Opening hours
Monday–Friday: 8am–6pm, Saturday: 9am–4pm. We do not operate on Sundays.
Cancellations
Customers can cancel or reschedule free of charge up to 24 hours before their clean. Cancellations within 24 hours may incur a 50% charge.
Our guarantee
If a customer is not 100% satisfied, we will re-clean the area for free within 24 hours, no questions asked.